Returns & Exchanges

At STONE AND STRAND, we want you to love your jewelry, which is why we offer a 10-day return window for most of our fine jewelry pieces. Please ensure items are in their original, unworn condition with all packaging intact to qualify for a refund or exchange.

1

Check Eligibility

Verify that your item is not marked as final sale and is within the 10-day delivery window.

2

Start Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

3

Pack and Ship

Print your prepaid shipping label and securely pack your jewelry in its original box to prevent damage during transit.

4

Receive Your Refund

Once our team inspects the returned item, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing