Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What materials are used in your jewelry?
We use high-quality materials including 10k and 14k solid gold, ethically sourced diamonds, and genuine gemstones. Each product page specifies the exact materials used for that piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For personalized or made-to-order pieces, please allow 2-4 weeks for production before your item is shipped.
What is your return policy?
We offer returns on most items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom-made and final sale items are non-returnable.
Do you offer a warranty on your jewelry?
Yes, we provide a limited lifetime warranty against manufacturing defects. If your jewelry breaks due to a production flaw, we will repair or replace it at no cost to you.
How should I care for my gold and diamond jewelry?
To maintain brilliance, we recommend cleaning your jewelry with mild soap and warm water using a soft brush. Avoid contact with harsh chemicals, perfumes, and lotions.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.